Privacy statement

1. INTRODUCTION

Clinical Design Solutions ("CDS", "we", "our" or "us") is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.

Clinical Design Solutions is a sole proprietorship operated by Geoff Duggan and provides independent clinical consultancy, procurement consultancy, education, governance and operational improvement services to healthcare organisations, aged care providers, disability providers, primary healthcare services, community care providers and individual healthcare professionals throughout Australia.

This Privacy Policy explains how Clinical Design Solutions collects, uses, stores, protects and discloses personal information and other confidential information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By engaging our services, accessing our website or providing information to us, you acknowledge that your information may be collected, used and disclosed in accordance with this Privacy Policy.

2. BUSINESS DETAILS

Clinical Design Solutions

ABN: 71 379 270 159

Website: www.clinicaldesign.com.au

3. OUR COMMITMENT TO PRIVACY

Clinical Design Solutions recognises that information provided to us may be:

• Personal information;
• Sensitive health information;
• Commercially sensitive information;
• Financial information;
• Procurement and supplier information;
• Educational and training information;
• Organisational governance information;
• Confidential business information.

We are committed to ensuring that all information is collected, used, stored and disclosed responsibly, lawfully and only for legitimate business and clinical purposes.

4. TYPES OF INFORMATION WE COLLECT

The information we collect depends on the services being provided.

Personal Information

Personal information may include:

• Name;
• Residential or business address;
• Email address;
• Telephone number;
• Date of birth;
• Gender;
• Emergency contact information;
• Employment details;
• Position title and workplace details.

Health and Clinical Information

Where Clinical Design Solutions provides clinical consultancy services, we may collect health information including:

• Medical history;
• Clinical assessments;
• Wound assessment information;
• Clinical photographs;
• Medication information;
• Pathology and diagnostic reports;
• Care plans;
• Treatment history;
• Clinical progress notes;
• Referral documentation;
• Health practitioner reports;
• Clinical outcome information.

Health information is classified as sensitive information under Australian privacy legislation and is afforded additional protection.

Financial and Economic Information

As part of procurement, operational and consultancy services, we may collect and analyse:

• Product utilisation data;
• Procurement reports;
• Expenditure reports;
• Budget information;
• Cost centre data;
• Purchasing data;
• Product usage reports;
• Supplier pricing schedules;
• Commercial quotations;
• Contract pricing information;
• Tender submissions;
• Benchmarking data;
• Economic modelling outputs;
• Return on investment calculations;
• Cost-benefit analyses;
• Financial performance information;
• Operational expenditure reports;
• Business performance indicators.

This information may relate to organisations rather than individuals and is treated as confidential where appropriate.

Organisational Information

We may collect organisational information including:

• Clinical policies and procedures;
• Clinical guidelines;
• Governance frameworks;
• Accreditation documentation;
• Audit reports;
• Quality improvement reports;
• Risk management documentation;
• Workforce planning information;
• Incident and investigation reports;
• Strategic planning documents;
• Operational reports;
• Service reviews;
• Program evaluation reports.

Education and Training Information

Where we provide educational services, we may collect:

• Participant details;
• Attendance records;
• Competency assessment results;
• Evaluation and feedback information;
• Continuing professional development records;
• Learning outcomes data;
• Certification records.

Website and Technical Information

When you visit our website, we may collect:

• IP address;
• Browser type;
• Device information;
• Pages visited;
• Website usage statistics;
• Referral source information;
• Cookie information.

This information is generally collected automatically through website analytics tools.

5. HOW INFORMATION IS COLLECTED

Information may be collected:

Directly From You

Including when you:

• Contact us by telephone or email;
• Complete referral forms;
• Participate in consultations;
• Request information about our services;
• Attend educational activities;
• Submit enquiries through our website.

From Healthcare Providers

Where authorised, information may be obtained from:

• General Practitioners;
• Nurse Practitioners;
• Registered Nurses;
• Allied Health Professionals;
• Hospitals;
• Residential Aged Care Providers;
• Community Care Providers;
• Disability Service Providers.

From Organisations

Where consultancy services are provided, information may be supplied by:

• Healthcare organisations;
• Government agencies;
• Aged care providers;
• Community service providers;
• Suppliers;
• Contractors;
• Business partners.

6. PURPOSES FOR WHICH INFORMATION IS COLLECTED

Clinical Design Solutions collects information for purposes including:

• Providing clinical consultancy services;
• Conducting telehealth consultations;
• Reviewing clinical information and photographs;
• Preparing written clinical recommendations;
• Developing treatment recommendations;
• Communicating with healthcare providers;
• Maintaining clinical records;
• Supporting continuity of care;
• Conducting procurement reviews;
• Evaluating product utilisation and expenditure;
• Performing economic and financial analysis;
• Developing product formularies;
• Conducting supplier evaluations;
• Reviewing tender submissions;
• Supporting procurement decision-making;
• Reviewing policies and procedures;
• Developing clinical guidelines;
• Conducting governance reviews;
• Supporting accreditation activities;
• Delivering education and training programs;
• Developing educational resources;
• Conducting competency assessments;
• Evaluating program outcomes;
• Supporting quality improvement initiatives;
• Conducting audits and service evaluations;
• Managing business operations;
• Meeting contractual obligations;
• Meeting legal, regulatory and professional obligations.

7. USE OF HEALTH INFORMATION

Health information is used only for purposes directly related to the provision of clinical consultancy services and associated professional obligations.

This may include:

• Clinical review;
• Clinical assessment;
• Telehealth consultation;
• Preparation of reports;
• Communication with authorised healthcare providers;
• Clinical governance activities;
• Professional supervision activities;
• Legal and regulatory compliance.

Clinical Design Solutions does not sell, rent or trade personal or health information.

8. EDUCATION, TRAINING AND RESEARCH ACTIVITIES

Clinical Design Solutions develops and delivers educational resources, workforce capability programs and professional training.

Information collected through educational activities may be used to:

• Deliver training programs;
• Monitor attendance;
• Assess learning outcomes;
• Evaluate competency;
• Improve educational resources;
• Support quality improvement activities;
• Meet reporting obligations.

De-identified information may be used to evaluate educational effectiveness and service outcomes.

No identifiable clinical information will be used in educational materials without appropriate authority or consent.

9. DISCLOSURE OF INFORMATION

Information will only be disclosed where reasonably necessary to provide services, meet legal obligations or with appropriate authority.

Information may be disclosed to:

Healthcare Providers

• General Practitioners;
• Nurse Practitioners;
• Registered Nurses;
• Allied Health Professionals;
• Hospitals;
• Healthcare services involved in a client's care.

Approved Contractors

Clinical Design Solutions may engage qualified contractors to assist in service delivery.

This may include:

EMF Consulting
ABN 12 169 054 568

Any contractor engaged by Clinical Design Solutions is required to:

• Maintain confidentiality;
• Comply with privacy legislation;
• Use information only for authorised purposes;
• Protect information from unauthorised access or disclosure.

Legal and Regulatory Bodies

Where required or authorised by law, information may be disclosed to:

• Courts;
• Tribunals;
• Regulatory authorities;
• Professional registration bodies;
• Government agencies;
• Law enforcement agencies.

10. OVERSEAS DISCLOSURE

Clinical Design Solutions does not transfer, store or disclose personal information outside Australia.

All information is stored within Australia.

Should overseas disclosure become necessary in the future, this Privacy Policy will be updated accordingly and appropriate safeguards implemented.

11. STORAGE AND SECURITY

Clinical Design Solutions takes reasonable steps to protect all information from:

• Unauthorised access;
• Misuse;
• Interference;
• Loss;
• Modification;
• Disclosure.

Security measures may include:

• Password-protected systems;
• Access controls;
• Secure electronic storage;
• Encrypted communication where appropriate;
• Secure disposal processes;
• Physical and administrative safeguards.

Access is restricted to individuals with a legitimate business or clinical need.

12. CONFIDENTIAL BUSINESS INFORMATION AND INTELLECTUAL PROPERTY

During consultancy activities, Clinical Design Solutions may receive access to confidential information including:

• Policies and procedures;
• Clinical guidelines;
• Educational resources;
• Strategic plans;
• Procurement information;
• Supplier submissions;
• Pricing schedules;
• Commercial contracts;
• Financial reports;
• Governance documentation;
• Operational reports;
• Intellectual property.

Clinical Design Solutions will take reasonable steps to:

• Protect confidential information;
• Prevent unauthorised disclosure;
• Use information only for agreed purposes;
• Restrict access to authorised individuals.

Confidential information remains the property of the originating organisation unless otherwise agreed.

13. RETENTION OF RECORDS

Records are retained in accordance with applicable legal, contractual and professional requirements.

Where information is no longer required, it will be securely destroyed, archived or permanently de-identified as appropriate.

14. WEBSITE COOKIES AND ANALYTICS

Our website may use cookies and analytics tools to improve website functionality and user experience.

Cookies generally do not identify individuals but may collect information about website interactions.

Users may adjust browser settings to refuse cookies, although some website functionality may be affected.

15. ACCESS TO INFORMATION

You may request access to personal information held by Clinical Design Solutions.

Requests should be made in writing.

Reasonable steps will be taken to verify identity before releasing information.

Access may be refused where permitted by law.

16. CORRECTION OF INFORMATION

If information held by Clinical Design Solutions is inaccurate, incomplete, out of date or misleading, individuals may request correction.

Reasonable steps will be taken to investigate and correct information where appropriate.

17. PRIVACY COMPLAINTS

If you believe your privacy has been breached, you may submit a written complaint.

Clinical Design Solutions will:

• Acknowledge receipt;
• Investigate the complaint;
• Respond within a reasonable timeframe;
• Advise of any corrective actions taken.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

18. CHANGES TO THIS POLICY

Clinical Design Solutions may amend this Privacy Policy from time to time to reflect legislative requirements, operational changes or service developments.

The most current version will be available through Clinical Design Solutions.

19. CONTACT US

Clinical Design Solutions
ABN 71 379 270 159

Website: www.clinicaldesign.com.au

email: CDSreferrals@outllok.com

For privacy enquiries, access requests or complaints, please contact Clinical Design Solutions through the contact details published on our website.

Privacy Policy Effective Date: 9 June 2026

Version: 1.0